tag:sitejet.statuspage.io,2005:/historySitejet Status - Incident History2024-03-15T10:50:20+01:00Sitejettag:sitejet.statuspage.io,2005:Incident/202262312024-03-14T12:25:00+01:002024-03-15T10:50:20+01:00Networking Issues in Data Center<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:35</var> CET</small><br><strong>Update</strong> - At the moment all systems are operational, but we keep monitoring the status.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:53</var> CET</small><br><strong>Monitoring</strong> - One of our Data Center providers is currently facing internal networking issues that are causing sporadic errors. At the moment all systems are operational, but we are closely monitoring the status.<br /><br />You can find more information here:<br />https://status.hetzner.com/incident/1db7f5bb-0436-4362-b56a-53539aa9a622</p>tag:sitejet.statuspage.io,2005:Incident/201093362024-03-09T04:00:56+01:002024-03-09T04:00:56+01:00E-Mail Infrastructure Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:36</var> CET</small><br><strong>Scheduled</strong> - Due to a scheduled email infrastructure update, there will be a temporary connection interruption. Most mailboxes will be unable to access their emails. Incoming emails will continue to be processed. While emails can still be sent during this period, they will not be stored in 'Sent' folders. We apologize for any inconvenience and appreciate your understanding.</p>tag:sitejet.statuspage.io,2005:Incident/202118362024-03-08T15:00:00+01:002024-03-11T07:32:31+01:00Expired SSL certificates on US-based servers<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Resolved</strong> - Our US-based servers experienced a service interruption due to an SSL certificate transfer issue after we had recently improved our security measures. The problem was caused by expired certificates that were not recognized in time. As a result, the availability of our services was impaired for a certain period of time. After fixing the problem, we will take measures to prevent future incidents and improve our monitoring capabilities.</p>tag:sitejet.statuspage.io,2005:Incident/201093142024-03-08T04:00:56+01:002024-03-08T04:00:56+01:00E-mail Infrastructure Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Scheduled</strong> - Due to a scheduled email infrastructure update, there will be a temporary connection interruption. Some mailboxes will be unable to access their emails. Incoming emails will continue to be processed. While emails can still be sent during this period, they will not be stored in 'Sent' folders. We apologize for any inconvenience and appreciate your understanding.</p>tag:sitejet.statuspage.io,2005:Incident/200227572024-02-19T09:00:00+01:002024-02-19T19:24:45+01:00File Storage Overflow<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Resolved</strong> - Between 9:00-9:30 CET the amount of temporary files created by file manipulation has filled the storage used before final file was sent to CDN, causing issues while editing websites.</p>tag:sitejet.statuspage.io,2005:Incident/197494102024-01-18T06:00:00+01:002024-01-18T09:35:09+01:00Database Operations Failure Resolved<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Resolved</strong> - During the time frame of 5:40 to 6:05 CET, we experienced failures in some writing database operations. This failure had a direct impact on the functionality of the app, resulting in errors for users like saving changes in the Website Builder. The issue has been resolved.<br /><br />During this time, all websites were still reachable.</p>tag:sitejet.statuspage.io,2005:Incident/192572772023-12-01T22:00:21+01:002023-12-01T22:00:21+01:00E-mail Infrastructure Maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Scheduled</strong> - Due to an update on the e-mail infrastructure there will be a temporary connection interruption. This affects the access to e-mails for some mailboxes. Sending e-mail will not be affected.</p>tag:sitejet.statuspage.io,2005:Incident/191826832023-11-20T20:00:00+01:002023-11-21T09:41:16+01:00E-mail Infrastructure Maintenance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Resolved</strong> - Due to an urgent update on the e-mail infrastructure there will be a temporary connection interruption. This affects the access to e-mails for some mailboxes. Sending e-mail will not be affected.</p>tag:sitejet.statuspage.io,2005:Incident/190439902023-11-16T06:01:09+01:002023-11-16T06:01:09+01:00Network Infrastructure Maintenance<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>06:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:40</var> CET</small><br><strong>Scheduled</strong> - Due to an urgent update on the network infrastructure there will be a maximum 60-minute connection interruption. This affects the access to e-mails for some mailboxes. Sending e-mail will not be affected.<br /><br />We apologize for the inconvenience. Thank you for your understanding.</p>tag:sitejet.statuspage.io,2005:Incident/189231852023-10-25T14:55:04+02:002023-10-25T14:55:04+02:00DNS provider issues<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:55</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:26</var> CEST</small><br><strong>Monitoring</strong> - It seems that services are online again. We are monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Investigating</strong> - Apparently there is a outage at our DNS provider. All redundant systems seem to be unavailable. We are currently trying to get in touch to get that issue solved as quickly as possible.</p>tag:sitejet.statuspage.io,2005:Incident/183172842023-08-30T15:46:38+02:002023-08-30T15:46:38+02:00Database Issue<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:46</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:42</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:33</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>09:09</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:sitejet.statuspage.io,2005:Incident/181744442023-08-18T10:48:37+02:002023-08-18T10:48:37+02:00Database Overload<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:05</var> CEST</small><br><strong>Monitoring</strong> - One of our database servers stopped operating, causing a brief overload of the entire cluster after it had to be resynchronized. <br />All systems should be operational again.<br /><br />We will soon take measures to increase bandwidth to avoid such problems in the future.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:sitejet.statuspage.io,2005:Incident/176401942023-06-23T05:05:12+02:002023-06-23T09:35:51+02:00Mail Server Maintenance<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>05:05</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>11:03</var> CEST</small><br><strong>Scheduled</strong> - In order to avoid spontaneous interruptions of our mail infrastructure, as they occurred on June 19, we need to perform maintenance work on the affected server. During this time some mailboxes will not be available. Sending e-mail via SMTP server mail.sitehub.io will not be affected.</p>tag:sitejet.statuspage.io,2005:Incident/176209962023-06-19T16:45:24+02:002023-06-19T16:45:24+02:00Mail server not available<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>16:45</var> CEST</small><br><strong>Resolved</strong> - All systems are operational again and all queued e-mails should have been delivered in the meantime</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>16:32</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>16:02</var> CEST</small><br><strong>Investigating</strong> - One of our mail servers is currently not available. Some accounts are not be able to send or receive e-mail. After resolving the issue all e-mails will be delivered, so we don't expect any loss of e-mails.</p>tag:sitejet.statuspage.io,2005:Incident/173284122023-05-22T14:00:38+02:002023-05-22T14:10:03+02:00Mail Server Issue<p><small>May <var data-var='date'>22</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>13:20</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:sitejet.statuspage.io,2005:Incident/162344672023-02-22T18:56:32+01:002023-02-22T19:08:21+01:00System Overload<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:19</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:29</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:14</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:00</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:sitejet.statuspage.io,2005:Incident/160109712023-02-02T20:30:00+01:002023-02-03T13:41:58+01:00Inaccessible database servers<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:30</var> CET</small><br><strong>Resolved</strong> - Due to inaccessible database servers, the Project Management, Website Editor, Customer Portal and API did not work as intended between 8:30 and 9:15 (CET). The issue is resolved.</p>tag:sitejet.statuspage.io,2005:Incident/139246162022-12-02T14:15:50+01:002022-12-02T14:23:44+01:00Planned Upgrade of Database Servers<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Scheduled</strong> - We will upgrade our database servers to improve security and reliability. Some services might be degraded temporarily.</p>tag:sitejet.statuspage.io,2005:Incident/128536712022-11-18T19:00:32+01:002022-11-18T19:00:32+01:00Network Maintenance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>17:14</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing network maintenance to improve its reliability. There is no downtime expected.</p>tag:sitejet.statuspage.io,2005:Incident/112719022022-09-24T09:00:00+02:002022-09-27T08:27:15+02:00Unreachable websites from parts of America<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>Resolved</strong> - Websites published with Sitejet were not available from some parts of America during the weekend. The reason was a memory overload on one of the servers that could not be fixed before Monday morning. Unfortunately the traffic wasn't redirected to other servers as the broken server was still running. <br /><br />To prevent this issue in the future, we improved two things:<br />1) Enhanced automated monitoring measures to automatically redirect traffic to other servers in case of such a failure to keep websites available<br />2) Improved configuration to avoid memory overload<br /><br />We sincerely apologize for this inconvenience.</p>tag:sitejet.statuspage.io,2005:Incident/110631952022-09-06T10:00:00+02:002022-09-06T12:13:20+02:00Mailing server issue<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Resolved</strong> - An issue with one of our servers caused an overload on others handling mails</p>tag:sitejet.statuspage.io,2005:Incident/107295042022-07-28T10:30:00+02:002022-07-31T17:06:57+02:00Missing Website Styles<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Resolved</strong> - During the morning some websites were delivered without styles. We apologize for any inconvenience caused.</p>tag:sitejet.statuspage.io,2005:Incident/106922972022-07-26T11:40:15+02:002022-07-26T11:53:31+02:00Website Editor not accessible<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:20</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:sitejet.statuspage.io,2005:Incident/99607082022-05-11T21:30:16+02:002022-05-11T21:30:16+02:00Hardware Maintenance<p><small>May <var data-var='date'>11</var>, <var data-var='time'>21:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>21:08</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>21:11</var> CEST</small><br><strong>Scheduled</strong> - We have to undertake maintenance on one of our e-mail storage servers. Although we are not expecting any issues, some mailboxes may be unavailable for a short time period. If you are experiencing any issues while accessing your e-mails, just try again a few minutes later. Sending e-mail will not be affected.</p>tag:sitejet.statuspage.io,2005:Incident/98784432022-05-03T09:44:22+02:002022-05-03T09:44:22+02:00Domain Registration + DNS Editor<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>12:23</var> CEST</small><br><strong>Scheduled</strong> - Due to a scheduled technology upgrade at our domain provider, all domain services will be unavailable for 1-2 days. This means that new domains cannot be registered and DNS changes cannot be made via the user interface. In urgent cases during the maintenance, please contact help@sitejet.io.<br /><br />Domains that have already been registered are NOT affected. Of course, all published websites will remain available during this time.</p>